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Senior HR Business Partner

Workiz

Workiz

People & HR, Sales & Business Development
San Diego, CA, USA
Posted on Wednesday, April 17, 2024

Description

Do you thrive in a fast-paced environment where innovation meets results? Are you passionate about helping businesses reach their full potential? Workiz is the place for you!

As a trailblazing SaaS company in the field service industry, we're at the forefront of change, driving success in one of today's most resilient and rewarding sectors. Our all-in-one platform empowers field and home service businesses with tools to streamline scheduling, dispatching, invoicing, and customer communication – all in one place.

We’re looking for talented individuals who are excited to join our mission of making field service a breeze. Here is a glimpse into what it means to be a part of the Workiz team:

Collaborative Environment: We nurture a culture of collaboration and support, where ideas are highly valued, and teamwork is fundamental.

Dynamic Growth: Join a company on the fast track, experiencing exhilarating growth, perpetually evolving, and driving change.

Impactful Contributions: Witness the direct impact of your efforts on the success of our customers and the advancement of field service business management. At the end of the day, it’s all about the people. Our customers are at the heart of everything we do.\

Responsibilities:

  • Develop and execute strategies to enhance the overall customer experience and drive revenue growth
  • Lead and coordinate all post-sales teams to optimize customer satisfaction and retention
  • Identify opportunities for expansions and cross-selling to maximize customer value
  • Collaborate with cross-functional teams to identify and capitalize on upsell opportunities
  • Analyze customer feedback to identify areas for improvement and enhance the customer journey
  • Implement innovative approaches to enhance the customer experience and drive sales performance
  • Provide strategic direction and guidance to the customer success team and post-sales teams
  • Ability to consistently hit goals, work collaboratively to achieve company objectives, and successfully meet revenue targets

Compensation: $170,000-$190,000 OTE

Requirements

  • 5+ years of experience in a leadership role within customer-facing organizations, in the SaaS industry, with a strong focus on customer experience
  • Demonstrated ability to lead large teams and drive customer success initiatives through empathy and a customer-centric approach
  • Proven track record of overseeing post-sales teams, utilizing analytical and data-driven insights to enhance customer outcomes and drive revenue growth
  • Ideally combined background of post-sale and sales experience

Why Join Workiz?

We focus on empowering our team members, valuing each as a long-term investment. Emphasizing the importance of ongoing growth, we are dedicated to nurturing and training individuals, enabling them to exceed expectations in both skills and responsibilities.

Why You’ll Love Being a Workizer:

Fuel your passion (and have a blast doing it!): You won't just use a product you believe in, you'll work alongside a team that makes every day exciting!

Speak your mind! At Workiz, there are no bad ideas. We thrive on diversity of thought and love to see innovation take flight.

Celebrate the culture: Our team is a vibrant mix of backgrounds and experiences. Embrace the richness and learn from each other.

Work-life balance: Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working.

We take our work seriously, but we know how to let loose and celebrate our wins!

Perks

Fuel Up & Unwind: We keep our kitchen stocked with top-notch coffee and a variety of snacks to energize your day.

Four-Legged Friends Welcome: Bring your furry co-pilot to work and join our pack of friendly pups.

Bonding Beyond Desks: We believe in building strong teams, both inside and outside the office with our office book club, catered lunches and office happy hours.

Unleash Your Inner Gamer: Take a break and recharge in our game room, featuring a stocked fridge, a pool table, a dartboard, mini putting green, and gaming systems.

Compensation and Benefits

Market-level compensation based on experience [OTE Range] On-Target Earnings.

Workiz provides a comprehensive benefits package, featuring employee stock options, Medical, Dental, and Vision coverage options, and up to a 4% match on 401k contributions.

Inclusivity Statement

At Workiz, we believe that great ideas come from anywhere. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. We believe having a diverse team makes Workiz a more interesting and innovative place to work, and we strive to make Workiz a welcoming and inclusive place for all.