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• Sr UX Designer – Omni Platform

• Indefinite
• Full time
• 60611, Chicago, IL, United States

Location: Chicago, New Orleans, or US Remote (EST/CST preferred)

Overview:

Copado is the leader in AI-native DevOps for Salesforce and enterprise cloud teams. As we build Omni, our next-generation unified DevOps experience, we are seeking a Senior UX Designer who can turn complexity into clarity and bring AI-powered workflows to life. In this role, you will translate Copado’s AI, Org Intelligence, and AgentOps capabilities into intuitive, guided experiences that drive adoption, velocity, and customer success for mid-market teams.

You will collaborate cross-functionally with product, engineering, and our Experience Architect to design seamless, consistent journeys across Plan → Build → Test → Release. This is a high-impact role shaping the foundation of Copado’s AI-native DevOps platform.

Key Responsibilities:

1. Design & Shape the Omni Product Experience

End-to-End Experience Design: Create the full information architecture, flows, wireframes, and prototypes for Omni’s core modules (Plan, Build, Test, Release, Pipelines, Workspaces).
AI-Native UX: Embed Org Intelligence insights, AI suggestions, agentic automation steps, and contextual guidance into workflows without overwhelming users.
Design Strategy Alignment: Translate product strategy into coherent, intuitive design direction that supports Copado’s broader AI-native vision.
Complex Workflow Simplification: Turn branching, dependent, dynamic DevOps workflows into simple, predictable, user-friendly journeys.

2. Deliver Scalable, High-Quality UX at Velocity

Design-to-Engineering Execution: Produce unambiguous, component-ready specifications that engineering can implement with fidelity.
Reusable Patterns & Components: Work with the Experience Architect to evolve a unified design system and standard interaction patterns across all modules.
Quality & Speed: Deliver new flows within two weeks on average, ensuring design reviews are efficient and frictionless.
Implementation Metrics: Drive ≥80% engineering implementation fidelity on first pass and reduce design ambiguity as a blocker.

3. User Insight, Validation & Lifecycle Iteration

User Research: Conduct interviews, prototype tests, surveys, and guided walkthroughs to validate flows and identify usability gaps.
Continuous Iteration: Run 2–3 user validation cycles per month, using behavioral data, funnel metrics, and UX telemetry to refine designs.
Usability Improvement: Drive measurable improvements to onboarding speed, workflow completion rates, and usability task success (85%+ at launch).
Lifecycle Ownership: Support feature development from concept → prototypes → acceptance criteria → launch → post-release refinement.

4. Champion Clarity, Consistency & Design Excellence

System-Level Thinking: Ensure Omni’s navigation, layout, vocabulary, and patterns are consistent across all surfaces.
Quality Bar Setting: Partner with design leadership to uphold best practices in IA, interaction design, and accessibility.
Experience Architecture Partnership: Align early and often with the Experience Architect to reduce fragmentation and redesign churn.
Cross-Functional Enablement: Provide clear rationale, documentation, and guidance during grooming, sprint planning, and QA.

5. Cross-Functional Partnership & Stakeholder Collaboration

PM Collaboration: Act as the primary design partner to Omni PMs, supporting requirement definition, acceptance criteria, and prioritization.
Engineering Partnership: Work closely with developers during handoff, refinement, and testing to ensure accurate implementation.
Data & Insights Alignment: Incorporate analytics, funnels, and user telemetry into design decisions.
Internal Advocacy: Communicate design decisions, progress, and insights to cross-functional stakeholders (engineering, PM, architecture, leadership).

Qualifications:

• 5–8+ years of UX/product design experience in SaaS, workflow, or platform-level applications.

• Strong portfolio demonstrating end-to-end product design for complex or multi-step workflows.

• Expertise in interaction design, prototyping, IA, and user research.

• Experience with Figma, component-driven systems, and modern prototyping tools (Cursor, Claude Code, generative design tools).

• Experience designing AI-powered or AI-assisted workflows strongly preferred.

• Strong systems-thinking and ability to build reusable frameworks and patterns.

• Proven ability to take ambiguous requirements and produce crisp, build-ready specs.

• Experience collaborating closely with engineering teams in agile environments.

• Excellent communication and storytelling skills — able to articulate design rationale clearly.

• Portfolio required showcasing real shipped products, not conceptual student work.
  

Key Competencies:

Customer Obsession: Designs directly for user outcomes; validates early and often.
Strategic Thinking: Connects design decisions to product vision and business impact.
Systems & Component Thinking: Designs for scale, consistency, and reusability.
Collaboration: Works seamlessly with PM, engineering, data, and design peers.
AI-Native UX Thinking: Integrates intelligent guidance and agentic behaviors thoughtfully.
Problem Solving: Brings clarity to ambiguous or undefined problems.
Agility: Moves quickly with a bias for action while maintaining high quality.

About Copado:

Copado is redefining DevOps for the AI-native era. Our mission is to accelerate digital transformation by delivering intelligent, customer-centric solutions that empower teams to innovate faster, safer, and with trust. Join us to shape the future of DevOps and build the Omni platform that will set the standard for AI-native software delivery.

Benefits
Copado offers a comprehensive benefits package, which includes:

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• 401(k) Plan

• Paid Time Off

• Wellness Perks

Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.